FAQ

Frequently Asked Questions

How long does processing take?

Orders are processed Monday through Thursday. Please allow 2–3 business days for processing. During launches, restocks, promotions, or major sales, please allow up to 5 additional business days.

Do you process orders on Fridays?

No. Orders are processed Monday through Thursday only.

Do you ship on weekends or holidays?

No. Weekend and holiday orders begin processing on the next available business day.

When will I receive tracking information?

Tracking is emailed once your order has been processed and shipped.

Can I change my shipping address?

Address changes can only be made before processing begins. Once an order has been processed or shipped, changes cannot be guaranteed.

My package says delivered but I don't have it.

Please contact the shipping carrier first. Once a package is marked delivered, Elevate is not responsible for lost or stolen packages.

Do you offer international shipping?

Not at this time.

Do you accept returns or exchanges?

All sales are final. Returns, refunds, or exchanges are only available if the mistake was made by Elevate, such as a defective item or incorrect order.

How do I contact customer support?

Email us at elevated.activewear@yahoo.com. Business days are Monday through Thursday. Please allow 24–48 business hours for a response.